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Reference Library

This page provides access to the aggregated web resources of the Executive Leadership Program for ServiceNow®. The information within the Reference Library is grouped by product application suites and then presented by individual application products.

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Technology Workflows: Asset

Technology Workflows: SecOps

Operational Workflows: IRM

Operational Workflows: BCM

Operational Workflows: ESG

Operational Workflows: SPM

Technology Workflows: EA (APM)

Employee Workflows: HRSD

Name	Foundation	Professional	Enterprise
Case and Knowledge Management	X	X	X
Employee Center Professional	X	X	X
Universal Request	X	X	X
Communities		X	X
Integration Hub Spokes		X	X
Employee Journey Management			X
Mobile Publishing		PP	PP
Platform Analytics Advanced		PP	PP
Continual Improvement Management		PP	PP
Predictive Intelligence		PP	PP
Virtual Agent		PP	PP
Workforce Optimization		Add-On	Add-On
Process Mining		Add-On	Add-On
Now Assist		Add-On	Add-On
App Engine Starter	X	X	X
Employee Document Management		Add-On	Add-On

Employee Workflows: WSD

Employee Workflows: LSD

Customer Workflows: CSM

Customer Workflows: FSM

Customer Workflows: SOM

Finance Workflows: S2P

Industry Workflows: Built On Solutions

Creator Workflows: App Engine

Creator Workflows: Automation Engine

Services: Impact

Technology Workflows: ITSM

Name	Standard	Professional	Enterprise
Service Portal	X	X	X
Service Catalog	X	X	X
Walk-up Experience	X	X	X
Request Management	X	X	X
Configuration Management	X	X	X
Asset Management	X	X	X
Contract Management	X	X	X
Cost Management	X	X	X
Digital Portfolio Management	X	X	X
Incident Management	X	X	X
Problem Management	X	X	X
Change Management	X	X	X
Universal Request	X	X	X
Digital Product Release		X	X
Vendor Manager Workspace		X	X
DevOps Change Velocity		X	X
Mobile Publishing		PP	PP
Platform Analytics Advanced		PP	PP
Continual Improvement Management		PP	PP
Predictive Intelligence		PP	PP
Virtual Agent		PP	PP
Process Mining		Add-On	PP
Workforce Optimization		Add-On	PP
Now Assist		Add-On	Add-On
App Engine Starter	X	X	X
Business Stakeholder	Add-On	Add-On	Add-On

Technology Workflows: ITOM

Name	Visibility	Health	Accelerate	Operator Pro	AIOps Enterprise
Discovery	X			X	X
Service Mapping	X			X	X
Tag Governance	X			X	X
Cloud Discovery Workspace	X			X	X
Content Service	X			X	X
Spokes and Protocols	X			X	X
Agent Client Collector				X	X
Event Management		X		X	X
Health Log Analytics		X		X	X
Service Reliability Management		X		X	X
Service Level Objective Mgmt		X		X	X
Service Operations Workspace		X		X	X
Cloud Services Catalog			X		X
Cloud Migration Assessment			X		X
Cloud Configuration Governance			X		X
Cloud Action Library			X		X
Platform Analytics Advanced				PP	X
Predictive Intelligence				PP	X
App Engine Starter				X	X
Now Assist for ITOM				Add-On	Add-On

Employee Workflows: Talent

Name	Professional
Talent Development Core	X
Career Conversations	X
Leader Hub	X
Learning	X
Mentoring	X
Opportunity Marketplace	X
Mobile Publishing	PP
Platform Analytics Advanced	PP
Predictive Intelligence	PP
Virtual Agent	PP
App Engine Starter	X

Employee Workflows: H&S

Name	Professional
H&S Case Management	X
H&S Incident Management	X
H&S Risk Management	X
H&S Testing	X
H&S Contractor Management	X
Employee Health Screening	X
Employee Readiness Surveys	X
Employee Travel Safety	X
Vaccination Status	X
Contact Tracing	X
Critical Event Management	X
Workplace Core	X
Workplace Case Management	X
Workplace PPE Inventory	X
Universal Request	X
Platform Analytics Advanced	PP
Virtual Agent	PP
Now Assist	Add-On
App Engine Starter	X